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F.A.Q

When will my order ship?

You will receive a confirmation e-mail immediately after placing your order. You will receive a second confirmation mail when your payment is completed. Most orders are shipped within 1 working day after receiving you payment. Shipments and returns are handled by De Nederlandse E-warehousing (0031 316 582102). The delivery of your order will be handled by DHL. Deliveries outside E.E.C. will be handled by DPD. You will receive a Track&Trace number as soon as your order has been shipped. Most shipments within the E.E.C. arrive in 72 hours. Please contact us if you believe the delivery is delayed.

How do I make a return?

Please apply your return as follows:

  • Log in to your account – click “My account” – click “Returns”.
  • First log-in? Request a password.
  • Select the order.
  • Select the articles you want to return. Don’t forget to select the number of articles!
  • Print (or write) your returnform with address label and send it together with the articles.

Customers outside Benelux please fill in additional info:
Ibannumber   l Swift code   l Name Bank   l Place Bank.

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PLEASE READ CAREFULLY:

  • Please provide the shipment with a trackingnumber, to check if your shipment has arrived.
  • As soon as the returned articles are received and checked at the warehouse, you will receive a confirmation email.
  • Check if your name, email-address, ordernumber and returnnumber are mentioned correctly on the returnform.
  • When the money is refunded you will receive a second confirmation email.
  • (It can take a few days before the transaction is completed by the bank)
  • The money will be refunded as soon as possible after receiving your return (with a maximum of 30 days)
  • We will always refund the money to the same account as which you paid with
  • We will usually refund you what you paid for your order but not the delivery charge, unless your entire order was faulty or incorrect.

 

What is the status of my order?

You view the order status of any recent orders in your account overview.