Please apply your return as follows:
- Log in to your account – click “My account” – click “Returns”.
- First log-in? Request a password.
- Select the order.
- Select the articles you want to return. Don’t forget to select the number of articles!
- Print (or write) your returnform with address label and send it together with the articles.
Customers outside Benelux please fill in additional info:
Ibannumber l Swift code l Name Bank l Place Bank.
PLEASE READ CAREFULLY:
- Please provide the shipment with a trackingnumber, to check if your shipment has arrived.
- As soon as the returned articles are received and checked at the warehouse, you will receive a confirmation email.
- Check if your name, email-address, ordernumber and returnnumber are mentioned correctly on the returnform.
- When the money is refunded you will receive a second confirmation email.
- (It can take a few days before the transaction is completed by the bank)
- The money will be refunded as soon as possible after receiving your return (with a maximum of 30 days)
- We will always refund the money to the same account as which you paid with
- We will usually refund you what you paid for your order but not the delivery charge, unless your entire order was faulty or incorrect.